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“I’m honestly in shock. I’m so worried about how this happened!”

The notification came while Madeleine was relaxing at home on Saturday evening after a busy day running around with her seven-year-old daughter.

The Victorian mum stared at her phone blearily trying to understand what had happened.

It appeared that McDonald’s had just charged her $53.50 for a meal on her mymacca’s app.

“I knew the transaction wasn’t mine,” she explains to Kidspot.

“The email from Macca’s showed that the purchase had been made at a store in Queensland.

“I honestly was in shock and immediately cancelled my card as I was worried how this had happened!”

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Madeleine and her seven-year-old daughter regularly eat at McDonald’s. Source: Supplied to Kidspot

So what happened?

Madeleine immediately called the store in Bracken Ridge in Queensland – who told her that she needed to follow-up with the store manager in the morning.

When she called the manager the next day she was told that the store had experienced two other similar incidents in the past week.

Madeline was told that her transaction would immediately be refunded as the store was aware of the problem.

“The manager advised that the IT department were looking into it and police had been contacted,” Madeleine says.

“They had just been advised that people have hacked into the ‘MyMacca’s’ database and are selling peoples credit card information.”

The notification that Madeleine received on her phone on Saturday. Source: Supplied to Kidspot

“I’ve used the app once”

At that point, Madeleine had to work out how her card details had ended up in the database in the first place.

Madeleine and her daughter eat at Macca’s twice a fortnight – as their local restaurant is conveniently located on their drive home.

Although they usually order at the restaurant, Madeleine had downloaded the Macca’s app three months ago to take advantage of a deal on cheeseburgers.

“I’ve used the app once as I forgot about it,” she says.

“I NEVER saved my card details – it actually auto-saved them on the app after my one order.”

The order that was put through on Madeleine’s MyMacca’s account. Source: Supplied to Kidspot

“People need to be aware”

Although Madeleine has already been refunded by McDonald’s – she decided to share her story to make sure other people are aware of the issue.

She doesn’t want the same thing to happen to anyone else.

“People need to DELETE their bank card from the app,” she warns.

“I will not use the Macca’s app again I have deregistered my account.

“I do not trust the security behind the app to keep my information safe. I’ll just be going to the store from now on.

“People need to be aware.”

Madeleine doesn’t want the same thing to happen to other customers. Source: Supplied to Kidspot

“An investigation is currently underway”

A spokesperson for McDonald’s told Kidspot that the company takes “customer data protection very seriously”. 

“McDonald’s has strict processes and systems in place,”the spokesperson said.

“While the MyMacca’s app remains secure, an investigation is currently underway to assist the customer to determine how their login details may have been acquired.

“We are working with the customer and restaurant to investigate this fully.”